PRODUCT RETURNS & EXCHANGES:
We do not charge restocking fees at TezlaMania, as we all know online shopping is not the same as buying something in person, because you can't touch it, feel it or try it on like you can at a retail store.
With our Returns program we take the risk out of online ordering, and we make it as simple as possible. Simply put, if you don't like something you've bought from us you have 14 days to send it back for a full refund. Yes, you do have to pay the shipping back to us.
CONDITIONS FOR RETURNS:
All returned items must be sent back with an RMA # (Return Material Authorization Number). If you want to return something please go to our website and email us. Our agent will give you instruction of where to send your order back and what to include on the outside of your package. Item(s) must be in mint condition when returned.
UNUSED: Items must be UNUSED and in a new resellable condition. Some of the products we offer - like vinyl wrap decals, screen protectors, and carbon fiber spoilers become USED as soon as the protective backing paper or adhesive strip is removed. These items are non-returnable once this happens, so please be sure you're happy with the product and comfortable with the installation process before removing the installation tape or backing paper. We suggest placing the item in the exact location where you will be installing to make sure you love it and to make sure it fits correctly
RETURN TIME LIMIT: Orders are not returnable after 14 days.
INSTALLATION PROBLEMS: We are not able to issue refunds for failed installations. We offer troubleshooting solutions and we send out replacement parts everyday. We only ask for customers to pay for the material cost and shipping. Contact our Technical Support Department for assistance.
Our products are self installing but if you make a mistake installing something and need a replacement, please send us an email with a photo along with your replacement request. Please CONTACT US for the replacement cost which includes the material cost and shipping & handling. We don't want to profit on a replacement part.
WARRANTY FOR THIRD PARTY PRODUCTS WE SELL :
We do sell third party products. Any warranty claims made on products sold by TezlaMania but manufactured by the aforementioned third parties must be pursued directly through the third party manufacturer. TezlaMania is not responsible for warranty claims made for the third party products. We will be happy to give you their contact information, so please email us and we will help.